Revealing the end-to-end customer experience across the healthcare industry
Because the patient experience exists beyond the clinic doors Find Out MoreAbout Us
RevealHX is embarking on a journey to redefine the landscape of healthcare.
We are a group of healthcare consultants, CX strategists, and experience leaders who have come together to transform the healthcare experience. Our commitment to innovation, data-driven strategies, and strategic partnerships sets us apart in the industry. We are dedicated to bringing the power of the end-to-end customer experience to healthcare… to reveal the total human experience hidden in plain sight.
Subscription
Healthcare Customer Experience (HCX) Program
We all know there’s an abundance of information out there on the patient experience. But PX only covers one facet of the holistic healthcare customer journey. With HCX, you can gain a complete line of sight into the journey that occurs before and after care, which can hold as much or more weight in the overall experience as the care itself.
An HCX annual subscription includes:
- Full year access to healthcare’s first ever nationwide, comprehensive CX study covering over 25 healthcare customer experience touchpoints
- Insights into ED, inpatient, and outpatient experiences refreshed and released biannually to inform your priorities
- Industry benchmarks to give you a more holistic view of the healthcare industry
- Quarterly insights from experienced thought leaders
- Online access to reporting dashboards, along with insight analysis and interpretation
- Access to an online panel discussion with every release to further discuss implications and share strategies
- Best practices (and how to avoid pitfalls) from leading hospital systems to guide you in prioritizing your own efforts and resources
- Ability to assess how your system compares to others in the industry and learn what levers to pull to make impactful change
ADD-ONS:
Up Your Impact: Trust HX
Includes five unique, leading-edge perspectives on patient trust, plus an overall aggregate index with comparisons to what builds trust for the highest performing brands in other industries.
Up Your Impact: Price Transparency HX
Gain a clear understanding of consumer awareness of pricing, including resources, use of resources, and overall satisfaction in addition to wishes in the future.
Up Your Impact: Incubator Membership
- Early access to HCX benchmark findings
- Executive roundtables with industry thought leaders and incubator partners
- Ability to influence and shape the study as it evolves
- Recognition as a thought leader through inclusion in PR, articles, and the RHX website
Why CX in Healthcare Matters
Reimagining patients as customers
When does the patient experience begin and end?
Answering this question means reframing the idea of a “patient.” Because if a patient is simply “a person receiving or registered to receive medical treatment,” then the traditional view of the patient experience doesn’t even begin to cover their total relationship with your healthcare system.
To your providers, they may be a patient. But to you, to your entire system, they are a customer. They form an affinity with your brand. They talk about their healthcare experience with their friends. They trust not only their provider, but the entire name, brand, and system the provider operates within.
Our Preferred Partners
The DRG is a full-service marketing research consultancy helping businesses make clear and confident decisions about their customers, brand, and business. From best-in-class research programs to out-of-the-box interpretation, The DRG operates as an extension of your team to inform your strategy from all angles. The DRG is also certified as a Women’s Business Enterprise by the Women’s Business Enterprise National Council (WBENC).
Acquis Cortico-X is an experience-led transformation business that partners with clients and technology companies to accelerate the digital change. As experience activists, Cortico-X incubates and commercializes new products while enabling new experiences to both customers and employees through strategic advisory services.
Lets Get in Touch
Ready for your HCX subscription?
Want to learn more about RevealHX?
Interested in an Incubator upgrade?
It’s time to take the leap and help change the healthcare experience for the better.
Subscribe today!
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